ClinicTracker Hosting Service
While some EMR companies have opted to develop products that are completely web-based, we chose a hybrid route so we could offer our customers the best of both worlds. The client server structure, because it is inherently more flexible than web-only programs, allowed us to create the user-interface that customers have raved about for so many years. With ClinicTracker, you can navigate easily between tabs and screens without having to wait for pages to reload. You also don't need to worry about browser compatibility, an unavailable internet connection, or another server going down.
With our hosting service, you also have the opportunity to access ClinicTracker over the web. All you need is a Windows-based computer and an internet connection. We handle everything else. Once we have set up your account on our hosting service, you can log into your instance of ClinicTracker from any Windows-based computer in the world. No hassle, no delay.
With your version of ClinicTracker on our secure and managed server, you are relieved of all IT responsibilities and concerns. Your managed hosting plan includes the following services:
- Server Build
- Hardware
- Operating System
- Hosting (keeping the server online and accessible)
- Software/Operating System Updates
- Anti-virus protection
- Daily on-site, weekly off-site backups
- 24/7 monitoring
- Daily 8x5 visual monitoring of your systems
- Hot-swappable hardware on-site
- Warning notification to our Service Center 24/7 via email and pager
- Ample storage space on the server
- Verify security best practices are operating correctly on a routine basis
- 24/7 reliability and security
- Leading edge network and connectivity solutions
- Secure storage of all confidential information
- Highest availability and uptime
The Advantages of Outsourcing Your Hosting Service
Here is some additional information about our hosting facility/service to address any concerns you might have. How does your current hardware and service compare?
Automatic Backups
Many agencies claim to have backup procedures in place, but often times they are inadequate for critial data protection. Making frequent backups on a second server drive or on disks stored physically near the server do no good if there is a fire in the server room. We perform complete nightly backups that are stored securely on-site in a separate location from the server. These backups are taken to a secure off-site location weekly for additional proctection.
Enhanced Security
Our enterprise-class data center has multiple levels of physical security systems, including electronic key scanners to control entry and access at all interior and exterior doors. Entering the actual data center requires an escort by authorized personnel. Our strict security measures ensure a reliable, safe environment for your IT operations.
Fire Protection
Our data center is protected by an early warning fire suppression system with both smoke and high temperature detectors. It also has a Dry Pipe, with a double interlock fire suppression system.
Uninterrupted Power
Our data center is fed power through highly redundant and efficient power systems and backed up by generators that can keep the site running at full load for 24 hours with hot refuel capability, without requiring power from any direct electric grid. The parallel UPS systems with battery backup are redundantly supplied by diversely distributed utility. The diverse power routes and redundant switching infrastructure help ensure your connections are optimized, both in speed and performance.
Precision Environment
Our data center is well equipped with full data-grade HVAC (Heating Ventilation Air Conditioning) system – maximizing your equipment's performance and ensuring continuous operations.
Connectivity
Our network is well supported with dual connections provided by two different providers - ensuring fast network connectivity and redundancy regardless of volume peaks, 100% uptime, and instant response for hosted business applications and servers.
Firewalls
Custom firewalls and port filtering keep unauthorized users from gaining access to systems and data. Firewall rules, or Access Control Lists (ACLs), can be designed to allow access to services from specific places on the Internet or IP addresses, so that customers can provide access to a select group of people and not the general public. We can work with each customer individually to design the appropriate firewall rules for their unique business needs.
Virtual Private Networks
If our customers need more security than firewalls and port filtering can provide, we also offer dedicated Virtual Private Network (VPN) endpoints. VPNs are used as a way to encrypt all the network traffic between two locations. A customer may need this for regulatory compliance or just for peace of mind, but we can setup, manage and maintain a VPN endpoint to suit various needs.
Ongoing Monitoring and Audits
Our 24/7 staff monitors our servers for performance. If the systems encounters faults or disruptions, we can detect and address those problems in real time. We also proactively scan all of our servers for common misconfigurations and errors.
Patch Management
Keeping track of operating system/software patches can be challenging. We relieve that responsibility by monitoring the releases, installing patches and making sure our customer's servers are up to date.
Operating System Hardening
While security is becoming more of a focus to Operating System (OS) vendors, OS hardening is the easiest and best way to minimize a computer's exposure to current and future threats. Out of the box, most Operating Systems are configured insecurely and need to be made secure before placed on the network. We utilize years of experience to harden the OS so that when our customers run their application, they are confident that there are no unnecessary services or applications and that their server is configured to keep their data secure.
SSL Certificates
SSL Certificates/Site seals are an effective way to make sure our customers know that their site has the stamp of approval from a leading global Certificate Authority. With 256-bit encryption technology, our implementation of SSL Certificates is designed to prevent hackers from stealing private information sent via the Internet.
