Case Studies
Bridge Family Center
The Bridge Family Center Outpatient Psychiatric Clinic for Children of West Hartford, CT was founded in 1969 to
meet the needs of the West Hartford community youth who were engaged in high-risk behavior.
For their Youth & Family Services division, The Bridge needed to replace a three-year old management system
because their vendor was going out of business. With just a sixty day window to go live after making their selection, they worked with the JAG team to do
a complete Discovery of their daily processes, forms, and requirements. Once the deadline arrived,
every part of the implementation plan was on track, on time, and fully functional.
-Read the full case study here-
Upstate Cerebral Palsy
Clinic Director, Gordon "Gordy" Dunham, was searching for an EMR solution that would help him
with all the complex issues involved in managing compliance with Medicare/Medicaid as well as
the NYS Office of Mental Health requirements. That meant ensuring that treatment plans were
completed on time for each of the clinics’ roughly 1,700 open cases. Of critical importance was
tracking that each billed appointment was matched to a signed progress note. Gordy had to
protect his agency from the serious penalties that can ensue when those notes are missing. As an
experienced clinic manager, he knew that his operations would be in trouble if he couldn’t identify
a rock solid system for maintaining regulatory compliance.
-Read the full case study here-
United Health Services
Ed Rivera, Manager of Outpatient Behavioral Health Services at UHS, has been using
ClinicTracker since 2005 to manage an outpatient clinic that offers individual and group
psychotherapy. UHS recently upgraded their version of ClinicTracker to take advantage of
the many new features and performance enhancements provided as part of the ClinicTracker
support agreement.
-Read the full case study here-
