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Customer Support

Customer Support

Lightning Fast. Stunningly Competent.

• Answers within minutes, not hours (national avg. 23 hours)

• 100% satisfaction rating of support inquiries (last 12 months)

• Weekly update notes, monthly user newsletter

• Live training supplements self-service videos and guides

• Immediate update process for implementing your feedback

• In-house, US-based support team

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Certifications

Certifications

ClinicTracker meets all these requirements set by the government and relevant credentialing agencies

• Certified for Stage 2 of Meaningful Use (more)

• Full Support for DSM-5/ICD-10 (more)

• ANSI 5010 Compliant Billing

• Surescripts Certified Partner for ePrescribing

• Surescripts White Coat of Quality Recipient (more)

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Experience

Experience

• Over a decade of focused behavioral healthcare EMR experience

• Designed with input of countless behavioral health professionals

• Virtual user group directs ongoing system enhancements

• Proven implementation methodology

• Expert professional advisory board oversees system development

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Connect Your:

Connect Your:

• Multi-member treatment team with one integrated solution

• Daily tasks into a single streamlined personal dashboard

• Remote offices and distributed workforce

• Clients to their clinical data though a secure patient portal

• Labs, pharmacies, and other outside providers

• Front-office, clinical, billing, and administrative operations

• Multi-disciplinary programs and services

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Technology and Tools That Put You In Control

Technology and Tools That Put You In Control

• Flexibility to configure the system to meet your needs

• Configurable dashboard makes relevant information accessible

• Flexible reporting tools offer instant insight into key metrics

• Access your data from any device, including iPad & smartphones

• Comprehensive support services limit required IT resources

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Frontpage Slideshow | Copyright © 2006-2011 JoomlaWorks Ltd.

Welcome to ClinicTracker Connect

We developed ClinicTracker Connect (Meaningful Use Edition) to address the special challenges inherent in managing mental health and substance abuse agencies. Unlike typical medical practice solutions that have little relevance to the everyday needs of a MH or SA operation, ClinicTracker offers a finely-tuned infrastructure that manages every aspect of your agency. From intake to discharge, ClinicTracker manages documentation, compliance, messaging, scheduling, billing, reporting, accounting integration, and more while allowing for mobile access, ePrescribing, signature capture, Form Builder, Report Builder and a host of other features. Our software is accompanied by customer support like you've never experienced. Enhance patient care, improve staff efficiency, go paperless, and increase your profitability with ClinicTracker.

Drummond Certified EHR Ambulatory

Drummond Certified EHR Abmulatory

ONC Certified HIT 2014 Edition

 
 
 
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Customers Speak

I want to thank your team and you for your continued excellent service. You and your team are a "breath of fresh air" in this process.
Bruce Buchanan, Wadle & Associates, Des Moines, IA
Customer Rating

Benefits

 
 
 

Designed specifically for the needs of Behavioral Health Clinics: ClinicTracker keeps all your Treatment Plans and Progress Notes at your fingertips.

 

Maintaining regulatory compliance is far easier with ClinicTracker: In preparation for JCAHO, Medicare, Medicaid, OMH, or OASAS site visitors, ClinicTracker lets you keep all your critical paperwork continuously in compliance.

 

Collaboration is easier with ClinicTracker: Integrated messaging enables on-site and off-site staff to quickly communicate with each other.

 

ClinicTracker ePrescribing: Learn how ClinicTracker offers an 'end-to-end' ePrescribing solution through its integration with award winning GoldRx certified ePrescribing technology.

 

Reduce expenses with ClinicTracker: Integrated with Microsoft MapPoint to capture mileage and directions for outside visits.

 

Complete Business Intelligence with Instant Reporting provides full operational visibility: View any key metric with full graphical analysis.

 

Specific support for Chemical Dependence agencies: ClinicTracker supports OASAS requirements and the unique aspects of CD treatments.

 

Sleep better at night: Know the status of every key metric in your practice with the Executive Dashboard.

 

Claims and Billing are integrated with ClinicTracker to improve your AR process: Capture appointments and collaterals for fast and easy billing of any service.

 

BillingTracker integrates with SAGE MIP Fund Accounting for a complete solution: Complete accounting with clinic management and reporting gives you full visibility to your entire operation.

 

Easy to use EMR with Paperless Clinic Management: Let ClinicTracker eliminate paper waste, documentation errors, and missing files.

 

Faster scheduling of staff/patients/rooms for better revenue generation: Find available times and locations for staff and patients.

 

Workflow improves staff effectiveness with ClinicTracker: Integrated Progress Notes and Treatment Plans can be approved by supervisors with electronic signatures for complete accountability and faster processing.

 

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